Does Salesforce Agentforce Need Access to Sensitive Customer Information?
Less than it is given. Agentforce reads whatever its agent user may see, and Salesforce says LLM masking is off for agents. Check what the model reads.
Research topic
Salesforce Agentforce
Research on Salesforce Agentforce: AI agent security, tokenization and checks for sensitive data access before allowing enterprise workflows to run.
Does Salesforce Agentforce Need Human Approval Before Taking Action?
Only when the builder asks. Salesforce recommends confirmation for custom actions, but it is per action and the confirmer is whoever is chatting.